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Frequently Asked Questions
Everything you need to know about JOOLA products, orders, warranty, and more. Can't find what you're looking for? Contact our team.
Choosing the Right JOOLA Equipment
For new players, we recommend the JOOLA Recreational Paddles, which offer an excellent balance of power and control at an affordable price. They're a great starting point before moving into our Pro range.
Our paddles vary across three key areas:
- Core type — engineered for power or control depending on your play style.
- Weight — lighter paddles suit quick movements and touch play; heavier paddles add power on drives and smashes.
- Grip size — smaller grips give more wrist control; larger grips offer added stability.
Browse our full paddle range to find the right fit for your game.
JOOLA's Pro paddle line is a development path — each generation builds on the last with new patented technology. Here's how they compare:
3S Dual
Built around the patented Propulsion Core — a honeycomb structure with additional flexible links for stronger drives and faster ball speed. Best for strong baseline players who love ground stroke rallies and want power on every shot. UPA-A certified for all levels of competition.
Pro IV
Built around patented TechFlex-Power technology — an altered internal structure at the throat featuring a foam insert. JOOLA's most forgiving technology, compensating for mishits and off-centre shots with a steadier grip due to minimised unwanted vibration. Best for players who want consistency and are tired of dead dinks and shanks.
Pro V
Built around the patent-pending KineticFrame — a slimmer frame at the throat with carbon fibre reinforcements surrounded by foam inserts, inspired by kickpoint technology in golf clubs and hockey sticks. The KineticFrame captures player-generated energy and returns it at contact, allowing for smoother transitions between baseline, resets, and kitchen dinks. Best for players who want improvement across the full transition zone and need a boost on both offence and defence.
Not sure which is right for you? Contact our team and we'll help you choose.
Yes, the MOD TA is still available in Australia while stock lasts. However there are a few important things to know before purchasing:
- The MOD TA was certified for USAP competition through July 1, 2025. It is not certified for USAP or UPA-A competition after that date.
- All MOD TA sales are final — no returns or exchanges.
- The Refresh Program (which offered a discount toward a Pro IV for MOD TA owners) concluded on April 30, 2025.
If you play in sanctioned USAP or UPA-A events, we recommend the 3S, Pro IV, or Pro V range which are fully certified. If you play recreationally or in non-sanctioned events, the MOD TA remains a high-performance paddle.
JOOLA paddles come in four shape classes — Standard, Elongated, Hybrid, and Oversized. Here's a breakdown of every shape:
Standard
Traditional dimensions with a balanced sweet spot. Best for all-round control and maneuverability.
Perseus — Balanced width and length for maximum maneuverability and control. Best for players who value versatility and precise gameplay.
Hyperion — Aerodynamic design with a sweet spot positioned toward the top. Ideal for advanced players focused on spin and power-heavy shots.
Scorpeus — Wider face with a larger sweet spot for superior forgiveness and consistency. Great for players who prioritise control during long rallies.
Elongated
Longer and narrower (typically 16.5–17" long x 7.5" wide). Increases reach, leverage, and power potential but typically reduces forgiveness due to a smaller sweet spot.
Magnus — Elongated design for extended reach and increased power. Best for players who need extra leverage on smashes and volleys.
Agassi — Inspired by the tennis rackets that made Andre Agassi a legend. The sweet spot has been extended into the outer edges of the paddle for enhanced control for players of all levels — combining elongated reach with improved forgiveness.
Hybrid
A middle-ground between standard and elongated (around 16.3" long x 7.7" wide). Blends reach with a medium-sized sweet spot for all-court versatility.
Kosmos — JOOLA's first hybrid shape. Blends the reach of the elongated Perseus with the maneuverability of the standard Scorpeus, creating a versatile option for players who want to drive from the baseline, counter at the kitchen, and transition smoothly into controlled net play.
Oversized
Extra-large sweet spot with balanced construction. The most forgiving option — best for beginners and intermediate players focused on consistency.
Radius — Extra-large sweet spot with balanced construction. A forgiving option for players focused on consistency and comfortable handling.
Pickleball Basics
Pickleball is a fast-growing paddle sport that combines elements of tennis, badminton, and table tennis. It's played on a smaller court with a solid paddle and a lightweight perforated ball. Easy to learn and enjoyed by players of all ages and skill levels — it's one of the fastest growing sports in Australia right now.
To get started you'll need:
- A pickleball paddle — we recommend our beginner paddles for new players.
- A pickleball — a lightweight plastic ball with holes.
- A pickleball net — optional if you're joining a club or venue that already has one set up.
Product Information
You can purchase JOOLA products directly from our website at joola.com.au with shipping across Australia, New Zealand, and the Pacific Islands, or through our authorised retail partners nationwide. Visit our Authorised Retailers page to find a store near you.
The UPA-A (United Pickleball Association of America) is the governing body for the UPA, which includes the PPA Tour and Major League Pickleball. All JOOLA 3S pickleball paddles are UPA-A certified and meet official performance standards, making them approved for all levels of competition.
All JOOLA 3S and newer paddles include a built-in NFC chip in the handle. Registering via the JOOLA Infinity app within 14 days of purchase extends your warranty from 6 months to 12 months.
How to register:
- Remove the small foil sticker on the handle that says "Tap here".
- Using an unlocked smartphone, tap the chip: for iPhone hold the top of your phone to the chip; for Android hold the centre of the back of your phone.
- Remove your phone case if it's not registering.
- Open the JOOLA Infinity app and follow the prompts to complete registration.
Download the app: App Store (iOS) | Google Play (Android)
You can also register manually at infinity.joola.com/registration if the chip tap isn't working.
For full instructions see our warranty page.
Watch our NFC registration walkthrough:
If you have an older paddle without an NFC chip, you can still register it manually using the JOOLA Infinity app or via the website.
Via the app: Download the JOOLA Infinity app, navigate to More → Product Settings → Product Registration and follow the prompts.
Via the website: Go to infinity.joola.com/registration and enter your details manually, including uploading a copy of your receipt.
Please note that the 12-month warranty extension only applies to 3S paddles and newer. Older paddles without NFC chips are covered by the standard 6-month warranty.
The JOOLA Infinity app is available for free on iOS and Android:
Once downloaded, open the app and navigate to More → Product Settings → Product Registration to register your paddle.
The JOOLA Infinity app is free to download and use for paddle registration and warranty purposes.
When you register your paddle, you will be offered a 30-day free trial of the Premium version of the app. Please note:
- If you do not cancel before the 30-day trial ends, you will be charged $19.99 per month.
- To avoid charges, cancel before the 30-day period ends.
- Cancellations must be processed via a web browser at infinity.joola.com/home — not via the mobile app.
- JOOLA is unable to refund charges after the fact if the cancellation deadline is missed.
You do not need a Premium subscription to register your paddle or access your warranty.
All measurements in our size chart are in inches based on body measurements. If your chest and waist measurements indicate different sizes, order based on your chest measurement.
Our size chart covers both men's and women's sizing for apparel and shoes, including conversion guides.
Orders and Shipping
All Australian orders are shipped via Australia Post. You can choose Standard or Express shipping at checkout. We aim to dispatch orders within 1–2 business days.
Once your order leaves our warehouse, delivery timeframes are managed by Australia Post. Please note that delays beyond our warehouse are outside our control, but we're happy to help if you need assistance tracking your order.
We also ship to New Zealand and the Pacific Islands — shipping costs and timeframes vary by destination and will be calculated by our team.
We aim to process all orders within 1–2 business days. During peak seasons or for larger volume orders, a little extra time may be required. You'll receive a shipping confirmation email with tracking details once your order is on its way.
Newly launched products are not available for any promotions, discounts, or price adjustments for the first 90 days after release. This applies to all new product launches across the JOOLA range.
See what items are currently available on: Sale
Returns and Exchanges
You have 30 days from the date of purchase to return or exchange an item purchased directly from JOOLA Australia, provided it is new, unused, and in original packaging with all accessories included.
- Paddles must still have the seal over the grip handle.
- Apparel must have original tags attached and must not have been worn or washed.
- A receipt or proof of purchase is required.
- Customers are responsible for return shipping costs unless the return is due to our error or a defect.
If you purchased through an authorised retailer, please contact your retailer first. For full details see our Returns and Exchanges policy.
Warranty
All JOOLA pickleball paddles come with a 6-month Limited Manufacturer's Warranty from the date of purchase. Register your paddle via the JOOLA Infinity app within 14 days of purchase to extend to 12 months. The 12-month extension applies to 3S paddles and newer only.
Warranty claims can only be filed by the original purchaser and require proof of the original receipt. This warranty is valid in Australia, New Zealand, and the Pacific Islands.
Pickleball
- All Paddles — 6 months
- Registered NFC Chip Paddles (3S and newer, registered within 14 days) — 12 months
- Nets — 1 year
- Eyewear — 1 year (up to 2 replacements)
- Bags — 6 months
- Balls, Covers & Cases, Paddle Sets — No warranty
Table Tennis
- Indoor and Outdoor Tables — 1 year
- iPong Robots — 1 year
- Recreational Rackets — 6 months
- Racket Sets — 3 months
- Table Covers — 6 months
- Nets — 6 months
- Bags — 6 months
- Blades, Rubbers, Balls — 30 days
- Customised Rackets — No warranty
For full warranty terms and to submit a claim, visit our Warranty Policy page.
To submit a warranty claim:
- Contact our team via the Contact Us page with your name, order number, paddle model, and a description of the issue.
- We'll request photos or video of the damage or defect for initial assessment.
- If approved, you'll ship the paddle to our warehouse for physical inspection — return shipping is at the customer's expense.
- If a manufacturing defect is confirmed, a replacement will be arranged.
Warranty claims require proof of original purchase and can only be made by the original purchaser. If you purchased from an authorised retailer, please contact them first.
For full details see our Warranty Policy.
Care and Maintenance
- Clean your paddle with a damp cloth and mild soap. Dry immediately after.
- Always use a paddle cover or case during transport — avoid leaving it loose in a bag where it can get knocked.
- Avoid exposing your paddle to extreme heat or direct sunlight for extended periods — don't leave it in a hot car.
- Avoid hitting the ground or other paddles during play — ground contact can cause internal structural damage that voids your warranty.
- Don't modify your paddle with aftermarket parts, unevenly applied lead tape, or non-JOOLA components.
Pickleballs typically last 10–30 games depending on playing surface and conditions. Replace them when they crack, develop a flat spot, or noticeably lose their bounce. Outdoor balls wear faster than indoor balls due to harder court surfaces.


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