Frequently Asked Questions
Below is a list of the most common asked customer questions, answers, and helpful guides to make shopping with us a breeze.
Choosing the Right JOOLA Equipment
For new players, we recommend the JOOLA Recreational Paddles, which offer an excellent balance of power and control at an affordable price.
Our paddles vary in:
- Core type: For power or control.
- Weight: Lighter paddles are ideal for quick movements; heavier ones add power.
- Grip size: Smaller grips are better for control; larger grips for stability.
Perseus Paddle Series: The Perseus paddle is designed for players seeking a balanced width and length to maximize maneuverability and control. This paddle excels in quick, precise gameplay, offering optimal stability for players who value versatility on the court.
Hyperion Paddle Series: The Hyperion paddle features an aero-dynamic design with a sweet spot positioned toward the top, catering to players focused on generating spin and power. This paddle is ideal for advanced players who rely on aggressive, spin-heavy shots.
Scorpeus Paddle Series: The Scorpeus paddle offers a larger sweet spot with extra width, providing superior forgiveness and control. Its design decreases twist weight, ensuring consistent performance during rallies and enhancing accuracy.
Magnus Paddle Series: The Magnus paddle features an elongated design for extended reach and increased power. With its higher sweet spot, it provides a competitive edge for players requiring extra leverage on smashes and volleys.
Radius Paddle Series:
The Radius paddle boasts an extra-large sweet spot, making it a forgiving option for players focused on consistency and control. Its balanced construction ensures comfortable handling for beginners and intermediate players.
Pickleball Basics
Pickleball is a fun, fast-paced paddle sport that combines elements of tennis, badminton, and table tennis. It’s easy to learn and enjoyed by players of all ages and skill levels.
To get started, you’ll need:
- A paddle (we recommend JOOLA’s beginner paddles for new players).
- A pickleball (lightweight plastic ball with holes).
- A pickleball net (optional if joining a club or venue).
Product Information
You can purchase JOOLA products directly from our official website or through select sporting goods retailers nationwide.
MOD TA-15: Takes its design from the original (USAP Approved) prototype from JOOLA’s line of Gen3 paddles.
3S: JOOLA’s team of engineers improved on the Gen3 Propulsion Core to deliver a more stable paddle that provides the perfect blend of power and control. All 3S paddles are UPA-A Certified (United Pickleball Association of America).
The UPA-A (United Pickleball Association of America) is the newly formed governing body for the UPA (United Pickleball Association), which includes the PPA Tour and Major League Pickleball. The UPA-A aims to regulate the sport as the primary governing body. All JOOLA 3S pickleball paddles are UPA-A certified and adhere to the official performance standards of the UPA-A, making all 3S paddles approved for all levels of competition.
All JOOLA NFC chip-enabled paddles have new technology that you can access with a single tap. For a detailed video with instructions on how to activate your NFC chip click the link below:
Video - How to activate your NFC Chip
The measurements in the apparel size chart are all in inches and the suggested sizes are based on body measurements. If your chest and waist measurements indicate different sizes, order size based on your chest or waist measurement. All shoe sizes shown on the chart are men’s shoe sizes: Sizing
Orders
JOOLA ships across Australia, so shipping costs and times may vary.
JOOLA aims to process your order within 48 business hours. For larger volume orders or during peak seasons, a little extra time may be required.
Payments
Newly launched products will not be available for any promotions/discounts/upgrades for the first 90 days. See what items are currently available on sale.
Returns
Warranty claims can only be filed by the original purchaser and require proof of the original receipt.
Our warranty covers all defects in materials and workmanship. It does not cover damages through improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product).
*Warranty periods vary by product, see full warranty information.
Pickleball
- Paddles - 6 Months
- Paddles + NFC Chips - 1 Year
- Nets - 1 Year
- Balls - No Warranty
- Covers & Cases - No Warranty
- Bags - 6 Months
Table Tennis
- Indoor Tables - 1 Year
- Outdoor Tables - 1 Year
- Blades - No Warranty
- Rubbers - No Warranty
- Balls - No Warranty
- Table Covers - No Warranty
- Bags - 6 Months
Care and Maintenance
- Clean your paddle with a damp cloth and mild soap.
- Avoid exposing it to extreme heat or moisture.
- Store it in a JOOLA paddle cover for added protection.
Pickleballs typically last 10–30 games, depending on playing conditions. Replace them when they crack or lose their bounce.