Right of withdrawal

Returns/Exchanges

  • All returns, exchanges or refund requests must first be authorised by contacting JOOLA Australia.
  • To be eligible for a return/exchange, your item(s) must be new, unused and contain original packaging and accessories.
    • All Paddles must still have the seal over the grip handle.
    • Apparel must still have their original tags attached.
  • You have 30 calendar days to return/exchange an item from the date of purchase for items purchased directly from JOOLA Australia.
    • Important Note on Items Purchased Through Authorised JOOLA Australia Retailers: Customers should reach out to their original point of purchase within 30 days of purchase to fulfill a return or exchange prior to contacting JOOLA Australia to file a warranty claim.
  • To be eligible for a return/exchange, your item must be new, unused and contain all original packaging and accessories.
  • Rubbers, nets, and balls cannot be returned if opened, unless item is defective.
  • Apparel cannot be returned if worn or washed.
  • A receipt or proof of purchase must be presented to make a return or exchange.
  • Please note that the customer is responsible for return shipping costs. If the return or exchange is a result of our error or defect, you will be reimbursed for the return shipping costs (upon providing evidence of such costs).

Final Sale

  • No Returns or Exchanges: Items designated as Clearance/Sale are final sale and ineligible for refund or exchange. Exceptions to this policy will be granted solely for defective, damaged, or incorrectly shipped items.
  • No Price Adjustments: Clearance/Sale items are final sale and are not eligible for price adjustments or price matches under any circumstances. The pricing of final sale items is fixed and will not be modified after purchase.

Shipping

  • Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non­refundable.
  • Items that are deemed to be unacceptable for resale cannot be refunded. Please ensure that items are properly packed to protect against damage during delivery.
  • If return or exchange is the result of our error or defect, you will be reimbursed for the return shipping costs (upon providing evidence of such costs).

Exclusions

The following items are NOT returnable or exchangeable unless defective or the result of our error.

  • Assembled Rackets
  • Tables
  • Glues
  • Cleaners
  • Edge Tapes

Important Note on Tables

  • When your table arrives, inspect all packaging and merchandise carefully.
  • If the item or the packaging appears to be damaged, refuse delivery.
  • Contact JOOLA Australia immediately to have a replacement item shipped.
  • Returns, refunds, or exchanges cannot be guaranteed once the item has been signed for.

Refunds

  • Upon receipt and inspection of your returned items, you will be notified regarding your refund.
  • If approved, a refund will then be issued within 7 business days.
  • Refunds will be made via electronic funds transfer and you will be asked to provide your account details at that time.
  • Shipping costs are nonrefundable unless the return is a result of defect.

Contact Us

If you would like to start a return, exchange, or refund on your purchase, or have any questions regarding the return or exchange process, please contact JOOLA Australia via this form. Please provide your order number and details.