JOOLA Australia Terms and Conditions
The JOOLA Australia Web Site (the “Site”) is an online service provided by Sport Squad, Inc. trading as JOOLA (“JOOLA”), governed by the terms and conditions set out below. Please read this document carefully before accessing or using the Site.
By accessing or using the Site, you agree to comply with these Terms and Conditions. If you do not agree, please exit the Site now.
JOOLA may modify these terms at any time, with changes effective upon posting. We recommend reviewing this page regularly to stay informed of any modifications.
If you have questions regarding these terms, please contact us. This agreement was last updated on October 30, 2024.
E-COMMERCE
JOOLA strives to ensure accuracy across all information displayed on the Site. However, occasional errors, inaccuracies, or omissions may occur. You accept full responsibility for your use of the Site and acknowledge that minor variations in colour, weight, and measurements of merchandise may arise. Such variations will not constitute grounds for a product to be deemed defective.
From time to time, there may be information on the Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. JOOLA reserves the right to correct any errors and update information without prior notice, including post-order submission.
Pricing
Prices displayed on the Site are in Australian dollars (AUD) and are effective for all services ordered within Australia. All prices are subject to change without notice, and may vary between our online platform and other retail locations. Prices on the Site are inclusive of applicable taxes, unless stated otherwise.
COUPONS, GIFT CARDS & PROMOTIONS
Promotions such as discounts and gift cards are subject to specific terms as follows:
- Coupons: Coupons are valid for single-use, non-transferable, and have no cash value. Expired coupons cannot be extended, and may not be combined with other discounts unless explicitly stated.
- Gift Cards: JOOLA gift cards are redeemable only on JOOLA.com.au, and are non-refundable and non-redeemable for cash.
- Free Gift with Purchase: Offers are limited to eligible purchases and subject to availability.
Clearance items are final sale and not eligible for refund or return unless otherwise required by Australian consumer law.
ORDERS & SHIPPING
Please review and confirm your order details before submitting. Orders cannot be cancelled or edited post-submission. Payment must be made through accepted payment methods: Visa, MasterCard, Discover, AmEx, ApplePay, GooglePay, or PayPal. Non-Australian credit cards are not accepted.
Customers are responsible for any applicable taxes, which will be added to the order total. In accordance with Australian Consumer Law (ACL), JOOLA is committed to ensuring that goods provided are of acceptable quality, fit for purpose, and match any descriptions provided.
International Use
The Site is intended for use within Australia. JOOLA makes no representations about the suitability of Site content or products outside of Australia.
RETURNS & EXCHANGES
All returns, exchanges, and refunds require prior authorization via JOOLA’s Customer Service within 30 days of purchase. Items must be unused and in original packaging, with proof of purchase. Return shipping fees are the customer’s responsibility, except when the return is due to our error or a defect.
Under Australian Consumer Law, certain items, including custom or clearance items, may not be eligible for refund or return unless deemed defective.
Exclusions
Items such as assembled rackets, tables, glues, and cleaners are not eligible for return or exchange unless they are faulty.
Refunds
Once the return is received and verified, a refund will be issued within 7 business days to the original payment method. Shipping costs are nonrefundable, except where the return is due to a product defect.
WARRANTY
JOOLA products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet acceptable quality standards, customers may be entitled to a refund, replacement, or repair.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, JOOLA’s liability for any damages arising out of or in connection with the use of this Site or any product purchased shall be limited to the amount paid by you, or the minimum as required by Australian Consumer Law. JOOLA is not liable for any incidental, consequential, or indirect damages resulting from the use of the Site.
INTELLECTUAL PROPERTY
All content, images, and materials on the Site are owned by or licensed to JOOLA. Unauthorized use of any JOOLA trademark or material is prohibited without prior written consent.
GOVERNING LAW
These terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these Terms and Conditions or use of the Site will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
MISCELLANEOUS
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, this will not affect any other provisions, which will remain in full effect. Any provision necessary to give effect to these Terms shall survive termination of these Terms and Conditions.
JOOLA’s failure to enforce any part of these Terms shall not constitute a waiver of JOOLA’s right to enforce any provision in the future. These Terms constitute the entire agreement between you and JOOLA with respect to the Site and replace all prior agreements or understandings.
AMENDMENTS
JOOLA reserves the right to modify these Terms and Conditions at any time. Any changes will be posted directly on this page. Continued use of the Site following the posting of any updated Terms and Conditions indicates your acceptance of those changes. Please review this page periodically to stay informed of any updates.