Contact Us

Whether you've got a question about gear, need help with your order, or want to explore a collab, our team is here for it. Select a category below and a JOOLA Australia Pacific team member will get back to you within 1–2 business days.

Return or Warranty Claim

Submit a warranty or return enquiry. Our team will review your case and follow up within 1–2 business days.

Before you submit: Please prepare clear photos of your paddle (front, back, and edge guard) and a short video demonstrating the issue. Once we receive your form submission we'll follow up via email — you can reply with your images and video attached at that point.

Order Help

Need help with an existing order? We'll get back to you within 1–2 business days.

Product Question

Not sure which paddle is right for you, or have a question about a specific product? We're happy to help.

Shipping Enquiry

Questions about delivery, tracking, or shipping to your location? We'll help you out.

Wholesale Enquiry

Due to high enquiry volume, we'll be in touch if we'd like to progress your application. We will follow up with additional questions.

Sponsorship or Collab

Interested in representing JOOLA or collaborating with us? Tell us about yourself and we'll be in touch.

General Enquiry

Something else on your mind? Send us a message and we'll get back to you within 1–2 business days.