Buying a new paddle is exciting and with JOOLA on your team, you can expect top-tier quality and performance. But like all sports equipment, paddles go through wear and tear. That’s where a Limited Manufacturer’s Warranty comes in.
If you're here wondering whether your paddle qualifies for a warranty claim, this guide is for you.
What Is a Paddle Warranty?
A Limited Manufacturer’s Warranty is a promise from JOOLA that your paddle is free from major manufacturing defects. If something goes wrong due to the way the paddle was made not from how it was used - we’ll help, make it right.
This warranty:
- Applies to original purchasers in Australia and New Zealand only
- Covers your paddle for 6 months, or 1 year if registered using the NFC chip (Requires registration within 14 days of purchase.
What the JOOLA Paddle Warranty Covers
We’ve got your back if your paddle shows:
- Manufacturer defects in materials or workmanship
- Issues with the build that affect playability
- Missing or faulty parts
Examples of valid claims:
- A crack in the paddle face that appeared under normal use
- Delamination or structural defects not caused by impact
- Manufacturing fault in the grip or edge guard (not from wear)
What the JOOLA Paddle Warranty Does Not Cover
We know life happens, but not all damage is covered by warranty.
JOOLA’s warranty does not cover:
- Chips or scratches from hitting the ground or other paddles
- Edge damage from dropping or scraping
- Signs of glue, modification, or third-party repairs
- Faded graphics or cosmetic wear
- Normal wear and tear
- Paddles purchased second-hand or from unauthorised sellers
Examples of invalid claims:
- Edge cracked after the paddle was dropped
- Surface worn down after extended use
- Paddle altered with new grip adhesive or aftermarket parts
- Paddle bought via Facebook Marketplace or auction sites
Not sure if your paddle is covered?
Still reach out! We’ll always try to help where we can.
What to Do if You Have a Warranty Question
We’re here to help.
- If you bought your paddle through a retailer, please contact them first. Most retailers have their own return or exchange window.
- If you bought direct from JOOLA Australia, head to our Warranty Contact Form.
Still unsure? Email us, we’re always happy to help guide you through it.
How the JOOLA Warranty Inspection Process Works
Once you submit a claim, here’s what to expect:
-
Submit a case via our Contact Us page
Include your name, Order Number, purchase details, and issue. -
Share your proof of purchase and clear photos/videos
Claims can only be made by the original buyer with a valid receipt. -
We assess the paddle
We’ll ask you to post the paddle to us for further inspection (Customers are responsible for all shipping costs). -
We review
We’ll either repair, replace, or notify you if the issue isn’t covered.
Warranty replacements will carry over the remaining time from the original paddle purchase date.
How to Care for Your Paddle (and Keep It Under Warranty)
Here are easy tips to keep your paddle in play and your warranty intact:
- Always use a paddle cover or case during transport
- Avoid hitting the ground or other paddles during play
- Don’t modify your paddle with glue, or non-JOOLA parts
- Store it in a cool, dry place (not in direct sunlight or a hot car)
- Scan your NFC chip and register it at infinity.joola.com/registration
Tip: Registered paddles from joola.com.au are eligible for up to 1 year of coverage with the NFC chip if registered withing 14 days of the initial purchase.
Final Reminder: Register Your Paddle
To activate your warranty coverage, you must register your paddle within 14 days of purchase.
- Register it here: https://infinity.joola.com/registration
- It takes 2 minutes and ensures you're covered for future claims.
Pickleball is all about confidence and so is your gear. We’re proud to back up our paddles with reliable support and clear policies, so you can focus on what matters: getting out there and loving the game.
Like to play. Love to win.
