Shipping Policy

All products are delivered via Australia Post. You may choose Standard or Express shipping at checkout. We are committed to shipping out orders within 1 business day.
Please be mindful for possible delays due to Covid-19. Once the item leaves our warehouse, all shipping questions should be handled through Australia Post, but we are happy to assist if needed.

Contact Us

Questions? Please fill out our contact form to be contacted by email from 8AM to 5PM AEST, Monday through Friday.


Our warehouse is in the process of relocating from Canberra to Brisbane, Australia. While this transition takes place, you can still place your orders as usual. However, we kindly ask for your understanding as there may be some delays in the delivery of your orders until the relocation process is completed. 

We apologize for any inconvenience this may cause and appreciate your patience and continued support during this time. Thank you for being a valued customer!

Team JOOLA Australia