Refunds & Returns


We make every effort all products to be delivered in the best condition. That is why we check them one by one before we send them to you. In case you are not happy with your product you have a 30- day satisfaction guarantee.

  • A receipt or proof of purchase must be presented to make a return or exchange.
  • All returns or exchanges must have a Return Merchandise Authorization (RMA) number provided by our Customer Service.
  • To be eligible for a return/exchange, your item must be new, unused and contain all original packaging and accessories.


  • Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non­refundable.
  • After obtaining a RMA number from our team, please ship items for return or exchange to JOOLA Australia, Unit 4, 23 Ashtan Place, Banyo, QLD 4014.
  • Collect on Delivery (COD) shipments will not be accepted.
  • Items that are deemed to be unacceptable for resale cannot be refunded. Please ensure that items are properly packed to protect against damage during delivery.
  • If return or exchange is the result of our error or defect, shipping costs will not be incurred.


The following items are NOT returnable or exchangeable unless defective or the result of our error.

  • Assembled Rackets


  • Upon receipt and inspection of your returned items, you will be notified regarding your refund.
  • If approved, a refund will then be issued within 7 business days.
  • Refunds will only be made to original method of payment.
  • Shipping costs are nonrefundable unless the return is a result of defect.

Contact Us

Please fill out this contact form to be contacted by email. We are available 8AM to 5PM AEST, Monday through Friday.